IforItaly - Terms & Conditions

THESE TERMS AND CONDITIONS APPLY TO YOUR BOOKING WITH IFORITALY - THEY ARE IMPORTANT - PLEASE READ THEM CAREFULLY.

1. Brochure information

We have taken the greatest care to ensure the accuracy of all information contained in the brochure and our website relating to any of our services. However, property owners do from time to time make changes and all statements as to the condition of the property or services included must not be taken as statements of fact but as statements of opinion. Our ' We know Abruzzo ' information packs contain details of local events which can be subject to change and we can accept no responsibility if any event mentioned does not take place as described.

2. Payment

If the booking is made more than 56 days prior to departure, deposits are payable as follows:

• (a) 30% of the rental cost;
• (b) 100% of scheduled flights based on non-refundable APEX and PEX fares;
• (c) £40 per seat for chartered flights;
• (d) 100% insurance premium to give immediate cover;
• (e) £40 per week for car hire;
• (f) £60 for channel crossings;

Item (b) to (f) will be in many instances your own responsibility, but are given here in cases where we act as package organiser.

3.The Contract

A contract will exist either with us or the supplier of the services concerned when we issue our confirmation. Upon receipt of any documentation, please check it and contact us immediately if you believe anything to be incorrect since it may not always be possible to make changes at a later stage. The balance of the cost will be as shown on the confirmation invoice and must be paid 56 days prior to departure. If payment is not made by the due date we reserve the right to cancel the arrangements and cancellation charges as detailed in paragraph 7 will apply.

4.Late bookings

Bookings made within 56 days of departure are deemed late bookings. Full payment is required immediately and once we have received payment, the relevant terms and conditions will apply.

5.Holiday insurance

Should you wish us to do so, we will arrange insurance on your behalf through AIS Direct limited as detailed in our website. If you do not wish to take the cover we offer it is a condition of the booking that you have comparable or better cover and details of your policy should be included in your booking form. Written notification of you cancelling the holiday must be provided to us immediately that the circumstances giving rise to a claim occur. Failure to do so may prejudice your entitlement to make any recovery under the policy.

6.Prices and price guarantee

we guarantee that the price of your holiday accommodation will not be subject to any surcharge except those relating to government action or increases to airport taxes, aircraft or ferry fuel, and airport charges. Even in these cases we will absorb an amount equivalent to 2% of your holiday price, excluding insurance premiums and any amendment charges. Only amounts in excess of this 2% will be charged together with an amount to cover any agent's commission and £1 per person to cover administration costs. If the changes amount to more than 10% of the original holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid except for the insurance premium paid to us for holiday insurance and amendment charges. Should you decide to cancel on this basis you must exercise your right to do so within 14 days from the issue date of your invoice. No surcharges will be added within 30 days of your departure. In view of the financial risk we accept in making this guarantee we will not make any refunds in respect of currency fluctuations or reductions in costs. The holiday prices quoted to you are in sterling.

7.Cancellation by you

You may cancel the arrangements notifying us in writing via recorded delivery mail at any time prior to your departure. The following charges apply which are payable by you depending on the date we receive notice of cancellation:

• (a) Up to 56 days before departure specified on your confirmation invoice, the deposit together with applicable payment for APEX or PEX flights, insurance premiums and any relevant cancellation charges made by other carriers.
• (b) Between 55 and 14 days of departure a charge of 50% of the holiday cost and full payment of flight, insurance and other charges as set out in 7(a) above.
• (c) Less than 14 days prior to departure, the cancellation charge is 100%.

8. Cancellation by us

We reserve the right in any circumstances to cancel your holiday. However this will not occur less than 8 weeks before the scheduled departure date except for reason of force majeure or failure on your part to pay the balance due to us. In circumstances where we are not able to provide the holiday as booked, we will return all of your monies paid, or offer an alternative holiday of a comparable standard. If a cancellation occurs within 8 weeks of departure then we will pay the compensation detailed in paragraph 10 below except when the arrangements are cancelled for reasons detailed in the paragraph IMPORTANT NOTE within this section.

9.Alterations by you

If you wish to modify your arrangements once they have been confirmed, we will make every effort to comply with your request, subject to availability. However changes to your holiday dates for rentals or flights will be treated as cancellation and rebooking and the applicable cancellation charges as set out in paragraph 7 above will apply. If any member of your party is unable to travel the booking may be transferred to another person provided we have 14 days notice and that the replacement person satisfies our booking conditions. All costs incurred in making changes (including any charges made by airlines) must be paid when the transfer is made. In all other aspects modifications can be made by you and are subject to a charge of £40 per person.

10.Alterations by us

It is unlikely that we will have to make any changes to your arrangements, but we are required to plan many months in advance. From time to time changes may need to take place and we reserve the right to do so at any time. Most of these changes (i.e. change of carrier or flight times) are considered to be minor, and we will advise you at the earliest possible date. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time to do so prior to departure. A major change is one made before your departure such as a change in airport, (except for the London airports Gatwick, Luton, Heathrow and Stansted ), time of departure or return variation of more than 12 hours or a change in accommodation. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either (a) accepting the change in arrangements, (b) purchasing another available holiday from us, or (c) cancelling your holiday. In addition, if you choose (a) or (b) we will pay compensation as detailed below except in the event of circumstances arising but not limited to those shown in IMPORTANT NOTE below.

Period before departure within which a major change Compensation per person is notified to you

More than 56 days nil
43 - 56 days £10
29 - 42 days £15
15 - 28 days £25
0 - 14 days £30

(Compensation is not payable for infants under 2 years of age on the return date)

Our liability to you is limited to these compensation payments. We cannot accept responsibility for any extra charges or expenses you incur following a change.

IMPORTANT NOTE - Compensation will not be payable if we are forced to cancel, or in any way change your arrangements due to war, threat of war, industrial dispute, riots, civil strife, political unrest, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions, theft, epidemics, quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdowns of machinery or equipment, water shortages or other unusual and unforeseeable circumstances beyond our control and which could not have been avoided.

11.Our liability to you

We have taken all due care in making the arrangements applicable to your holiday but we do not own the properties, airlines, or any other transport or facility within your holiday and therefore can not accept liability in respect of any injury, loss or damage however caused to you unless by the direct negligence of our company employees.

12.Care of property

You are responsible for ensuring that any properties provided are left upon departure in the same condition of cleanliness and repair as upon arrival. Any loss or damage caused by your failure to respect the property, fixtures or fittings will be subject to a charge levied by the owner.

13.Party size

Property owners reserve the right to refuse admittance if the number of persons arriving exceeds the number on the booking form or the maximum sleeping places as detailed in the brochure or website description. Where a property offers a price varying numbers, empty bedrooms will be closed.

14.Animals

In the interests of hygiene we regret that our clients can not bring animals to the properties. Guide dogs are however, permitted when regulatory authorities allow.

15.Complaints

We would hope that you will not be dissatisfied with any aspect of your holiday. However, in the event that you are dissatisfied you must report the cause to the owner and our local representative to allow us the opportunity to rectify the problem. In the unlikely event that you are still not satisfied upon your return from holiday, you must write to us with full details within 28 days. If you fail to notify the owner or us of any dissatisfaction during your holiday we cannot accept any liability for that complaint in retrospect.

16.Special requests

Any requests made regarding your arrangements should be entered in the relevant space on the booking form when making your booking. These requests will be noted, however, we regret that we cannot under any circumstances guarantee a request will be met. For this reason we do not accept conditional bookings and a request does not form any part of the contract between us. If information is given over the telephone to you from our office, it is important to ascertain that this information is confirmed in writing and then shown on your confirmation invoice or in a letter from us. Telephone conversations can sometimes be either misinterpreted or misunderstood, especially if via a third party. Therefore, we do not accept responsibility for verbal information, which is not subsequently confirmed in writing. It is imperative that you advise us before booking if any member of your party has a medical condition or disability. We may need to undertake additional research into the suitability of your holiday choice and need sufficient information from you to make appropriate recommendations.

17.Data protection policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide to us, such as names, addresses, special needs etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass on your details to the relevant suppliers of your travel arrangements and accommodation. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or, as required by law. We will not pass on any information to persons not part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, dietary or religious requirements. If we cannot provide this information to the relevant suppliers, we cannot accept your booking. In making this booking, you consent to this information being passed to the relevant persons. Your data controller is I For Italy.Co.UK. Limited. Please note that where information is held by a travel agent, this is subject to the agents' own data protection policy. We will hold your information where collected by us, and may use it to inform you of offers in the future or to send you brochures. You are entitled to a copy of your information held by us. (We may make a small administration charge to provide this to you).

18.Flight delays and late arrivals

In the event of a lengthy flight delay, airlines will generally endeavour to ensure that passengers are adequately refreshed. We cannot accept responsibility for clients missing their flights or other transport due to the late arrival of connecting aircraft or late check-in at the airport.

19.Fitness to travel

If you are prevented from travelling on an aircraft because, in the opinion of any person in authority at the airport or on the aircraft (including police, pilot, or security personnel) , you appear, by reason of intoxicating liquor or misuse of drugs, either unfit to travel or likely to cause discomfort or disturbance to other passengers, our responsibility for your journey or holiday including any return travel, thereupon ceases. Full cancellation charges will apply and no refunds will be given. Furthermore, we will be under no obligation whatsoever for compensation or costs you may incur in respect of or as a result of alternative arrangements you may make. When you are travelling with the carrier, their conditions of carriage apply. Some of these may limit or exclude liability. Please note that in accordance with Air Navigation Orders an infant is a child who is under 2years of age at the date of the return flight.

20.Law and Jurisdiction

Your contract with us is governed by English Law and by the exclusive jurisdiction of the English courts